Returns & Refund Policy

Buy Britain operates as a marketplace for independent sellers, who decide on their own individual returns and refund policies.

Returns can be accepted in line with UK distance selling regulations. Some of Buy Britain’s sellers offer longer returns periods – check on the “Delivery Policy ” tab on an individual product page for further details if this is offered.

To return an item

You should notify the seller using the “My Account” page on Buy Britain within 14 days of receiving the item(s), and you then have 14 days to return it/them to the seller within 14 days.  

Any item that you wish to return must be unopened and unused, in the same condition as it was delivered to you. 

The only exceptions to this are those items that come with a hygiene or sanitary seal (for example face masks, underwear, earrings, piercings, etc.), where the sanitary/hygiene seal must be present and unbroken in order for a refund to be considered.

Any postage paid separately will not be refunded and, unless specified by the seller, you will be responsible for any return postage and packaging.

Once the seller has received the item, they should provide a refund via the original payment method within 14 days.