Shipping Continents: Europe, North America
Shipping Countries: United Kingdom (UK)
Ready to ship in 1-2 business days
These will be calculated at checkout. Costs are per 'Tin' or per 'Item' (e.g. gift set).
UK - £3.50 per Item (2nd class), £5.50 per item (1st Class)
Europe - £12.05
USA & Canada - £14.49
Rest of World - £15.28
GENERAL DELIVERY TERMS
All delivery charges are subject to change depending on the size and weight of the parcel. Our team will contact you before despatching your parcel should your order incur further delivery charges.
Before you finalise and submit your order please ensure that the delivery address is correct, including the postcode, and that you have given any further instructions and a safe location to leave the parcel, if required. After placing your order please check the details on your order confirmation and contact our team as soon as possible if anything is incorrect.
Please note that once left at the designated safe location, we cannot be held responsible for your parcel.
Please also note that we cannot be held responsible for failure in delivery caused by circumstances beyond our control including, but not limited to, vehicle breakdown, incorrect delivery information being provided, major road works or road closures, force majeure, or delay due to a pandemic.
ITEMS NOT RECEIVED
If you contact us to say that you have not received your order, we will investigate the issue with our designated courier and will get back to you within 2 working days*.
ITEMS DAMAGED IN TRANSIT
Although every effort is taken to ensure our parcels are well packed when they leave us, accidents do occasionally happen. If you receive a damaged or broken item, please contact us within 2 working days* and we will endeavour to resolve the issue as quickly as possible.
Please note that we may ask you to provide photos of your damaged items.
If you have any other questions relating to delivery, our wonderful team is here to help. Call us on +44 (0) 1865 600 151 or email email@example.com
RETURNS POLICY & MAKING RETURNS
In the unlikely event that a parcel arrives damaged or faulty, please contact our team on 01865 600151 (Monday to Friday 9am to 5pm) or by email at firstname.lastname@example.org so we can arrange a replacement, exchange, or refund for you.
Please note all our personalised products are non-refundable as are our, perishable products.
If you wish to return an item, we need to receive it back into our hands within 14 days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the 14 days time frame or is in a non re-saleable condition, a credit note will be issued at the discretion of Gin In A Tin.
If you wish to cancel your order and return it to us, under the The Consumer Contracts, you must let us know within one working day of placing your order. This can be done by calling us on +44 (0) 1865 600 151 or via email at email@example.com If you have already received your order, you will then need to return the whole order to us at your own expense. Once we receive the whole order back we will issue a refund excluding the original delivery charge paid.
Please see above for information on our Returns Policy. Please note that we are not responsible for return postage.
Please enclose within the parcel a note about the reason for refund and your order number. Please safely package unwanted items in original packaging and send your parcel using a trackable postal or courier service to the address below.
We recommend that you obtain a Certificate of Posting in case, for whatever reason, the parcel(s) fails to reach us.
For help and assistance with returns please contact our team on + (0) 1856 600 151 during office hours or via email at firstname.lastname@example.org
Should you wish to return a non faulty item from outside of the UK, please follow the guidelines outlined above.
Personalised products are non- refundable. There is a 4/5 working day turn around time for items to be personally made for you, plus despatch and delivery time. If you need something urgently we suggest you call us on 01856 600151 before placing your order to see if we can assist. Text that is written into the personalisation box will be printed as displayed on the order, therefore it is customers responsibility to ensure punctuation, spelling and grammar is as you wish. Gin In A Tin will take no responsibility for any typos.
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Returns can be accepted in line with UK distance selling regulations. Some of Buy Britain’s sellers offer longer returns periods – check on the “Shipping” tab for further details.
You should notify the seller using the “My Account” page on Buy Britain within 14 days of receiving the item(s), and you then have 14 days to return it/them to the seller within 14 days.
Any item(s) you wish to return must be unopened and unused, in the same condition as delivered to you.
The only exceptions to this are those items that come with hygiene or sanitary seals (for example face masks, underwear, earrings, piercings, etc.), where the sanitary/hygiene seal must be present and unbroken for a refund to be considered.
Any postage paid separately will not be refunded and, unless specified by the seller, you will be responsible for any return postage and packaging.
Once the seller has received the item, they should provide a refund within 14 days.