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Personalised Items:

Unfortunately any items which have been personalised are not eligible for returns.

For our personalised items please make sure you double check your wording prior to submitting your order. We cannot make changes where an item has been ordered with incorrect wording.

Non Personalised Items:

Returns can be accepted in line with UK distance selling regulations. Some of Buy Britain’s sellers offer longer returns periods – check on the “Shipping” tab for further details.

You should notify the seller using the “My Account” page on Buy Britain within 14 days of receiving the item(s), and you then have 14 days to return it/them to the seller within 14 days.  

Any item(s) you wish to return must be unopened and unused, in the same condition as delivered to you. 

The only exceptions to this are those items that come with hygiene or sanitary seals (for example face masks, underwear, earrings, piercings, etc.), where the sanitary/hygiene seal must be present and unbroken for a refund to be considered.

Any postage paid separately will not be refunded and, unless specified by the seller, you will be responsible for any return postage and packaging.

Once the seller has received the item, they should provide a refund within 14 days.