Defining shipping charges & zones

Shipping Basics:

On Buy Britain customers are buying from you directly. Shipping to customers is your responsibility as a maker. As such you have complete choice over how you manage it and what shipping methods you use. Given the wide variety of products available on our site in all shapes and sizes, we thought that it would be better for makers if they are in full control of how they do things.

These shipping settings are all about telling customers WHERE you will ship to (and where you won’t) and how much you CHARGE.

The majority of sellers will want to set FREE UK SHIPPING as their policy. We have an easy step-by-step guide below to show you how to set that. However, you are in full control and there are more advanced settings available to give you flexibility.

There are three main elements to setting up your shipping:

  1. Setting your shipping policy (text shown to customers on all your products)
  2. Setting your shipping tables (where you will and won’t ship)
  3. Setting your shipping rates (how much your shipping costs depending on how much — quantity, weight or value — is purchased from you)

We will guide you through these below

1. How to set your shipping policy:

Your shipping policy appears under all of your products. Use it to set your potential customers’ expectations about where you do and don’t ship to and how much you charge. This is your choice. We recommend setting ‘free shipping’ if you can by pricing it in to your product price. This tends to be simplest for makers and customers, and leads to better conversion rates on your products.

Steps:

  1. Within the shipping settings of your dashboard select the processing (lead) time you wish to display – this indicates to a customer how long it will take from receiving an order to dispatching
  2. Write a simple & clear shipping policy which suits your business and sets your customers’ expectations. Give them an idea of how, when and where you will ship items and at what cost. This will appear on the tabs beneath each of your products
  3. Write a simple & clear refunds policy to suit your business.
  4. Don’t forget to save!

2 + 3. How to set your shipping zones & costs

Recommended: How to set ‘Free UK shipping’:

Following these simple steps will show that you ship for free to the UK only.

Steps:

  1. Go to ‘Settings’ and ‘Shipping’ from your seller dashboard
  2. Create a shipping table using ‘add shipping table’
  3. Give the table a label/name such as ‘Free Shipping’, which will be shown in the cart to the customer
  4. Set the applicable region to ‘United Kingdom’
  5. Don’t change/add any further pricing to the page – leave them all at 0.
  6. Make sure you save your settings using the button in the bottom right.

What this will mean for customers: When a customer adds your product to their basket from the UK, it will say ‘Free Shipping’. If you do nothing else to your shipping settings, then a customer from OUTSIDE the UK (or requesting to ship outside the UK) will be unable to purchase your product.

How to set Free Shipping to other worldwide zones:

The video below shows you how to set that you also ship to Europe for free.

Steps:

  1. Go to ‘Settings’ and ‘Shipping’ from your seller dashboard
  2. Edit the existing ‘Free UK Shipping’ option you already created
  3. Remove ‘United Kingdom’ from the applicable region
  4. Add the region (Europe) or specific countries that you’d like to offer free shipping to
  5. Don’t forget to save using the button at the bottom right.

How to charge a fee for shipping to a particular region

This guide will show you how to charge a fee for shipping to a region. Please note there are four ways you can define fees:

  1. Basic flat (handling) fee: This flat fee will apply to the customer’s whole shopping basket (no matter how many items they order). For example: If I order two pairs of trousers from you, the shipping cost will be the same as if I order one pair of trousers or three pairs of trousers from you. Generally, use “handling fee” to charge a flat fee.
  2. Quantity-based calculations: This fee will apply to each item within the customer’s shopping basket. For example: I order 1 pair of trousers from you and you charge £2 shipping per item. If I order two pairs of trousers from you, then you will charge me £4 for shipping. 2 x items (£2 per item) = £4 shipping.
  3. Value-based calculations: This fee will apply depending on the total order value of the customer’s basket. For example: I order £10 or more of goods from you and you charge £2 shipping. If I order £20 or more, you charge £4 shipping. If I order £30 or more, then shipping is free (£0).
  4. Weight-based calculations: The fee charged will vary according to the total weight of the basket. For example: I buy a 100g product from you and I get charged £1. I buy a group of products weighing 1000g, and get charged £4.

You can mix the first, flat (handling) fee with any one of the other fee calculation methods.

How to set a ‘basic flat (handling) fee’:

  1. Go to ‘Settings’ and ‘Shipping’ section in your dashboard menu.
  2. Create a table for a specific zone/country/area that you wish to ship to.
  3. Give it a name/label that will be shown to customers when they check out.
  4. Choose the applicable countries or areas that you want to limit this set of rates to.
  5. Set the “handling fee” that will apply regardless of quantity
  6. Repeat this process for each zone you wish to add a different flat fee to.
  7. Do not create a table for any countries/areas/regions to which you DO NOT wish to ship.

How to set a ‘quantity-based fee’:

Steps:

  1. Go to ‘Settings’ and ‘Shipping’ section in your dashboard menu.
  2. Create a table for a specific zone/country/area that you wish to ship to.
  3. Give it a name/label that will be shown to customers when they check out.
  4. Choose the applicable countries or areas that you want to limit this set of rates to.
  5. Select “Number of items” as the calculation method.
  6. Click “Add rate” to add a new row on the table.
  7. For each possible number of items that the customer might want to purchase from you, add a quantity on the left hand side under “number of items equal to and above”, and enter the corresponding cost on the right hand side. For example, 1 item (on the left) attracts a fee of £2 (on the right).
  8. Repeat this process to add new rates (rows) for each different quantity you want to charge for separately.
  9. The last (maximum) quantity you add effectively sets a price cap for buyers – additional quantities purchased will not attract an additional fee above this. If you do not want to cap the shipping fee, you will need to look at our “formula-based shipping” video to use an alternative shipping method.
  10. Make sure you save your settings using the button in the bottom right.
  11. Repeat this process for each zone you wish to add a fee to.
  12. Do not create a table for any countries/areas/regions to which you DO NOT wish to ship.

How to set a ‘value-based fee’:

Optional advanced shipping settings:

These settings are optional and can be ignored if they are not relevant.

It is possible to set different shipping rates for different ‘groups’ of products which are relevant to you. For example you might have ‘heavy’ products, or ‘special delivery’ products that you wish to charge a different rate for, on a product by product basis. Setting up these group rates within each zone can allow you to apply different shipping rates to individual products.

We are working on adding a video guide for advanced shipping settings. If you need to use advanced shipping settings and need additional help you can reach out to us at hello@buybritain.com and we will be happy to assist you.

A footnote on Shipping & Tax:

If you charge a fee for shipping then the fee should be listed inclusive of any taxes and vat. In the UK, VAT is charged on shipping at the same rate as the product to which it applies. This is normally 20%.

Our system will show VAT as included within your price on receipts. So for example, if a product costs £118 + £2 shipping, the total cost is £120. At 20% VAT the receipt will be shown as having £20 of VAT.

Please note: We cannot advise you on taxes so please speak to your accountant for further assistance on managing your tax.

Item added to cart.
0 items - £0.00